Customer Service Representative

Our Client, a market leader in the Service Industry is currently looking for two Customer Services Representatives to add to their amazing team! This is a fast paced role for someone with the ability to juggle, problem solve and give a premium level of customer service!

Ideally you will come from a Transport, Courier, Freight or Logistics background, where you can deliver effective communication not only to Truck Drivers out on the field, but also to internal Operational and Sales staff at the same time as external Customers.

Responsibilities include;

• Responding to customer enquiries/complaints with a sense of urgency - phone, email, portal and website
• Working to strict timelines, facilitating flow of information between sales, collections, administration and management
• Driver Support via RT with proactive communications regarding delivery schedules and changes in run sheets.

You will need;

• Outstanding communication skills, excellent English and down to earth approach
• Strong Data Entry skills and written English with high attention to detail as preparing Quotes & onboarding Customers onto CRM
• Be self managing but also a strong team player, always proactively jumping on other teams portals when assistance needed

This is a National role, working across New Zealand with some great Depot teams with structured training and ability to grow within the company through to Sales Support, Key Account Management and potential Field Sales.

This is a full time, Permanent 8.00am-5.00pm role, Monday to Friday in a lovely modern environment with likeminded, driven, fun and engaging individuals. If you are a 'roll your sleeves up' Customer Service Star wanting to join one of the best companies we at Star Personnel, have had the pleasure of doing business with - then apply NOW!