CUSTOMER SERVICE

Please see below for some of the jobs we currently have available.  If you are interested in applying, please email your CV to the consultant listed at the bottom of each ad.

Please note that this may not be all of our current positions, so please do contact us on (09) 262 2155  if you do not see something here that you are interested in.

Customer Services


We are on the hunt for experienced Customer Service superstars!! 

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Customer Service Rep - Super Star!!


Our Natural Health and Nutritional Products client is looking for a customer service rep to join their team.

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Customer Service Administrator


7 Month maternity contract which may extend, Penrose Location, Onsite parking, Monday - Friday hours!

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Customer Service Officer/Trainer


We have a high volume customer service role with lots of variety!

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Customer Services

Hi there 

I am inviting experienced Customer Service candidates to forward your CV's through to me for perusal.  Although most of our roles are office based some of our clients do look at candidates with a retail background as well.

The ideal skills and attributes I seek in our candidates are: 

  • Stable work history - candidates who have spent over 3-4yrs with the same employer
  • Ability to build good rapport with both colleagues and clients alike 
  • Flexibility - no job is too big or too small attitude 
  • Professional and friendly telephone manner 
  • Intermediate level  computer skills 
  • New Zealand office experience 
  • Excellent communication skills 
  • Customer Service focused 
  • Honest and trustworthy 
  • Positive outlook 
  • Quick Learner 
  • Enthusiastic 
  • Committed 
  • Technical
  • Analytical 

We need to expand our current Customer Service candidate data base so we can be ready to meet the needs of our clients when they arise.

If you would like to sign up with our agency then please forward your CV through to me.  Please include a covering letter highlighting the reasons why we should progress your application through to interview stage.  

Due to the volume of applications we receive, we will contact those candidates who's experience and skills match that of the role.

Applicants for this position should have NZ residency or a valid NZ work visa.

 

Joanne Travers
joanne@starpersonnel.co.nz
(09) 262 2163

Customer Service Administrator

 

About the business and the role 

Our Client is a Global Leader in Food Distribution and have a corporate, professional yet yet down to earth culture.

They are currently looking for a Customer Service STAR with great general administration skills to join their busy, driven team!  

 

Job tasks and responsibilities

General office duties including –

Receiving and processing telephone orders
Filing
Processing credits
Updating of resources
Assisting with customer and staff luncheons etc.
Provide relief for telephone operator/receptionist
Keeping kitchen areas tidy

Distribution of incoming and outgoing mail

Photocopying and assembling manuals

 

Skills and experience

To work as part of a Customer Services team

  • You need to be flexible as the job covers a variety of duties
  • You need to be self-motivated and proactive
  • Neatly presented
  • Good telephone manner and excellent English
  • Good computer and typing skills
  • Driver's licence would be an advantage
  • Preferably one years office experience, this is an entry level role!
  • AND most importantly a lovely personality and sense of humour!

 

Job benefits and perks

This is a 7 Month Maternity Contract which may go longer and there is staff parking on site!

Hours of the role are 8.00am to 4.30 pm - Monday to Friday within lovely offices!

Due to the volume of applications we receive, we will contact those candidates who's experience and skills match that of the role.

Applicants for this position should have NZ residency or a valid NZ work visa.

 

Joanne Travers
joanne@starpersonnel.co.nz
(09) 262 2163
Ref: 5548

Customer Service Officer/Trainer

 

About the business

Our Client is a well established New Zealand owned company in the Freight and Logistics arena.  They are seeking a professional, focussed individual for their fab Customer Service Team!  The role will be Customer Service in a team of four, managing high volume emails, phone customer enquires, webchat enquires and despatching.  They are also looking for someone professional to got out on site to meet with Clients and train them on the companies online portal - fabulous variety!

 

About the role

  • Provide operational support to all staff - Despatch, Warehouse, Admin and Ops
  • Off site Training to Clients to understand how to use Companies Online Retrieval Portal
  • Answering the Phones
  • Provide customer service to dedicated clients or other clients as directed by Supervisor
  • Ensure all client queries are followed up promptly.
  • Monitor operational practices to make sure that set procedures are being followed.
  • Provide reports for clients (storage, rates or activity) when requested by clients and approved by account managers.
  • In times of heavy activity, prioritise service to clients according
  • Co-ordinate and liaise with subcontracted couriers and freight companies 
  • Handle customer invoice queries and/or complaints in conjunction with account managers
  • Assist with all operational (including warehouse tasks) and administrational tasks as required in a timely manner. 

 

Benefits and perks

Parking on site, great team and fabulous boss!

 

Skills and experience

You will ideally have;

- Excellent communication and English skills

- Experience in high volume Customer Service and Administration including managing volume emails and web chat portals

- Excellent keying ability and computer skills

- A great personality, down to earth, friendly and a team player!

 

Due to the volume of applications we receive, we will contact those candidates who's experience and skills match that of the role.

Applicants for this position should have NZ residency or a valid NZ work visa.

 

Joanne Travers
joanne@starpersonnel.co.nz
(09) 262 2163
Ref: 5574

Customer Service Rep - Super Star!!

 

About the business

Our Client is a market leader in their field of natural health and nutritional products across the Globe.  They are very niche and have a large operation and truly a New Zealand success story!  Their bubbly, bright and exceptional Customer Service Team are needing YOU to serve distributors and customers by processing orders across both domestic and international markets, providing product and service information and liaising with the various departments to achieve these in a timely and efficient manner!

 

About the role

• Answering business and product queries across a range of communication channels, ensuring prompt and accurate answers
• Taking orders by email, phone and in person and processing through company systems. • Handle customer complaints provide, appropriate solutions and alternatives within the time limits • Keep records of customer interactions, process customer accounts and file documents
• Outbound communication with customers on product specials, event invitations etc.
• Build and maintain strong and sustainable customer relationships, through regular communication about products, updates etc.
• Suggest company products/services that maximise customer satisfaction.
• Reconcile payments and banking records. Report on the status of accounts as required.
• Engage customers through social media, contact emails and web content.

 

Benefits and perks

Can't stress enough the great family, team environment - exceptional Customer Service is what we are looking for in the new team member.  The boss is amazing!

 

Skills and experience

- Exceptional English skills and be a NZ Resident

- Down to earth, sense of humour and a 'I've got your back' mentality is essential!

- Excellent computer skills - ideally used to high volume email processing

 

What a you waiting for???  Call or Email me NOW!

 

Due to the volume of applications we receive, we will contact those candidates who's experience and skills match that of the role.

Applicants for this position should have NZ residency or a valid NZ work visa.

 

Joanne Travers
joanne@starpersonnel.co.nz
(09) 262 2163
Ref: 5583